Order Processing and Potential Delays
We understand the excitement of receiving your order promptly. Occasionally, due to high order volume and increased demand, delivery delays may occur. We appreciate your patience during such times and encourage you to reach out to our dedicated support team for any inquiries or concerns.
Special Occasions and Extended Delivery Times
During peak sales periods and public holidays, delivery times may be extended. Rest assured, we are working diligently to fulfill your orders swiftly, and your understanding is highly valued.
International Orders and Custom Clearance
For our international shoppers, we strive for seamless customs clearance. To facilitate this process, we kindly request a copy of your National ID. Our dedicated customer service team will promptly address any unforeseen issues, ensuring a hassle-free shipping experience.
Delivery Options
Tailored to suit your preferences:
- We are pleased to offer free delivery on all Click & Collect orders from Sacoor Brothers store within Malaysia. Simply place your order online and choose to pick it up at a nearby store for no additional charge. Please note that this offer is only available within Malaysia.
- Your order will be ship out within 3 workings day. Please note that this service is not available on weekends. We appreciate your visiting us and strive to provide fast and reliable delivery to meet your needs.
- For more information about delivery services or to track your order in the Malaysia, please refer to the link provided by our courier partner.
We provide reliable order deliveries within Malaysia and to Singapore. Whether you're shopping locally or across the border, our shipping services ensure your purchases arrive safely and promptly at your doorstep.
Delivery Update
Dear Valued Customers,
As we approach the festive season, we are experiencing a surge in incoming orders. Due to this increased demand, there may be slight delays in delivery.
Please rest assured that we are doing our utmost to ensure your orders are delivered as quickly as possible. Your patience and understanding during this busy time are greatly appreciated.
🎅✨ We wish you a Merry Christmas 🎄 and a Happy New Year! 🎉🎁
Thank you for choosing us and for your continued support.
SOUTHEAST ASIA (MALAYSIA & SINGAPORE)
During sales period, the delivery process may take longer than our usual delivery time. We are working hard to get your order delivered to you as quickly as possible.
- Orders will not be processed during weekends nor during public holidays (Malaysia/Singapore).
- Deliveries will not be carried out during weekends nor during public holidays (Singapore/Malaysia/Selangor)
- Click & Collect: Kindly present the delivery code sent to your email upon collection. The code will be sent to you once the order has been delivered to the store.
Home Delivery (Malaysia)
LOCATION COVERED AND DELIVERY PERIOD
Within Peninsula Malaysia:
3-5 working days*
Islands (Penang & Langkawi):
- 5-7 working days*
East Malaysia:
- 7-10 working days*
*These are average delivery duration based on carrier's daily schedule.
Please note that the orders may facing delays during certain circumstances:
- During Peak Sale periods (Black Friday/Christmas)
- In a course of natural disaster that may hindered our shipping partner to expedite the delivery process.
- Warehouse Stock Take Events
DELIVERY FEES
West Malaysia:
RM18 + 8% SST for orders below RM500
Free for orders above RM500
East Malaysia:
RM35 + 8% SST for orders below RM500
Free for orders above RM500
SHIPMENT TRACKING & NOTIFICATIONS
Shipping Notification: You will receive an email with a tracking link once your parcel has been shipped.
Track Your Order: You can track your order at any time using the following link: https://www.dhl.com/global-en/home.html
Click & Collect
Stores Available for Self-Pickup
Group A
- Sacoor Brothers Pavilion
- Sacoor Brothers KLCC
- Sacoor Outlet Mitsui
- Sacoor Brothers Imago KK Sabah
Group B
- Sacoor Brothers Bangsar Village 2
- Sacoor Brothers The Gardens
- Sacoor Brothers Gurney Plaza
- Sacoor Outlet Design Village
- Sacoor Outlet Johor Premium Outlet
- Sacoor Outlet Genting Highlands Premium Outlet
Group C
- Sacoor Brothers Lalaport BBCC
- Sacoor Brothers IOI City Mall Putrajaya
- Sacoor Outlet Freeport A'famosa Melaka
Click & Collect delivery timelines vary based on store zones:
Group A Stores:
Your order will typically arrive within 3-5 working days, starting from the day after the order is placed.
Group B Stores:
Expect delivery within 5-7 working days, beginning from the day after the order is placed.
Group C Stores:
Deliveries for these stores usually take 7-10 working days, starting from the day after the order is placed.
All Click & Collect orders are with free delivery and with no minimum order amount.
