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Order Processing and Potential Delays
We understand the excitement of receiving your order promptly. Occasionally, due to high order volume and increased demand, delivery delays may occur. We appreciate your patience during such times and encourage you to reach out to our dedicated support team for any inquiries or concerns.
Special Occasions and Extended Delivery Times
During peak sales periods and public holidays, delivery times may be extended. Rest assured, we are working diligently to fulfill your orders swiftly, and your understanding is highly valued.
International Orders and Custom Clearance
For our international shoppers, we strive for seamless customs clearance. To facilitate this process, we kindly request a copy of your National ID. Our dedicated customer service team will promptly address any unforeseen issues, ensuring a hassle-free shipping experience.
Delivery Options
Tailored to suit your preferences:
- We are pleased to offer free delivery on all Click & Collect orders from Sacoor Brothers store within Malaysia. Simply place your order online and choose to pick it up at a nearby store for no additional charge. Please note that this offer is only available within Malaysia.
- Your order will be ship out within 3 workings day. Please note that this service is not available on weekends. We appreciate your visiting us and strive to provide fast and reliable delivery to meet your needs.
- For more information about delivery services or to track your order in the Malaysia, please refer to the link provided by our courier partner.
SOUTHEAST ASIA (MALAYSIA & SINGAPORE)
During sales period, the delivery process may take longer than our usual delivery time. We are working hard to get your order delivered to you as quickly as possible.
- Orders will not be processed during weekends nor during public holidays (Malaysia/Singapore).
- Deliveries will not be carried out during weekends nor during public holidays (Singapore/Malaysia/Selangor)
- Click & Collect: Kindly present the delivery code sent to your email upon collection. The code will be sent to you once the order has been delivered to the store.
MALAYSIA
Delivery Time/Delivery Fee
Click & Collect at Sacoor Stores Klang Valley
3 - 5 working days
*Free
Click & Collect at Sacoor Stores Penang, Melaka, Genting, Johor
5 - 12 working days
*Free
Regular Delivery - Mainland Malaysia
3 - 5 working days*
Free / MYR 10**
Regular Delivery to islands & East Malaysia
7 - 12 working days
*Free / MYR 10**
*: On average. The delivery schedule is subject to our internal truck route schedule (non fixed). Advisable to contact us for more details.
**: Orders below MYR 150 there is a shipping fee of MYR 10 per order (Gold & Platinum members will enjoy free delivery).
For orders shipped to a Singapore address, a flat SGD 15 delivery fee will be charged. Orders will be delivered by Teleport. In the meantime, please note that we are making it a priority to find better shipping options and rates for you.
SINGAPORE Delivery Time/Delivery Fee
Click & Collect at Sacoor Brothers Store
No stores in Singapore
Home Delivery
7 working days*SGD 15
*: on average
Important note for Singapore Customer.
1. For Singapore order above SGD400, the Singapore Government will impose a GST fee.
2. Our delivery partner Teleport, will send a notification via email to the customer regarding the GST fees.
3. Payment to be made by the customer directly to Teleport.
4. Rest assure, our customer care will contact the customer as well regarding the GST fees.
5. Shipping fee is non-refundable.
Thank you for choosing Sacoor Brothers. We hope you will have a pleasant shopping experience.
- For more information about delivery services or to track your order in Singapore, please refer to the link provided by our courier partner."
Important Note: Non-Refundable Shipping Fee
Please be advised that the shipping fee associated with your order is non-refundable. This policy applies to all orders, regardless of the delivery destination or circumstances. We appreciate your understanding and cooperation.
Kindly note that alteration services are not available for items purchased from "SACOOR OUTLET."
