At Sacoor, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange process. Our goal is to make your shopping experience as enjoyable and worry-free as possible. Please review our return and exchange policy below to understand how we can assist you with any issues related to your purchase.
For the moment, all returns (in-store or via courier) are free for one time. Please refer to the details below.
1) Returns for Home Delivery Orders
All online orders delivered to your address are eligible for return.
- Return requests must be submitted and completed within 30 days from the date your order was delivered.
- All returned items are subject to inspection upon receipt.
- Items must be in their original condition:
◈ Unworn
◈ Unwashed
◈ Unaltered
◈ With all original tags and labels attached
Refunds
Once the returned item passes our inspection, a refund will be processed using the original payment method.
2) Returns for Click & Collect Orders
All Click & Collect orders are eligible for return.
Return Conditions
- Returns must be made in-store, except at Sacoor One and Sacoor Blue locations.
- Returns must be completed within 30 days from the date the order was collected.
- All returned items are subject to inspection upon receipt.
- Items must be in their original condition:
◈ Unworn
◈ Unwashed
◈ Unaltered
◈ With all original tags and labels attached
Refunds
Once the returned item passes our inspection, a refund will be processed using the original payment method.
3) How to fill out the return form
a) COMPLETE THE ONLINE RETURN FORM
- Log in to your membership account.
- On the Profile page, select the order number of the order you wish to return.
- Select the item(s) you would like to return.
- Click Submit.
Note: If your order was placed as a guest, kindly create a membership account using the same email address and phone number used for the original order. Once your account has been created, you may follow the steps above to submit your return request.
If you have already submitted the return form, we will review your request within 1–2 working days and contact you via email with the next steps of the return process.
b) PUT THE ITEM IN THE BOX
- Use the original packaging where you received the order or another cardboard box, as long as it is not damaged.
- Close the box and seal it with tape.
- Ensure that the box does not contain any labels, stickers or other materials from previous shipments.
- On the Return Slip provided, you can find the address where the items must be returned
- Return shipping is the responsibility of the Customer.
- You must ensure that the Return Slip is inside the packaging.
- This slip only serves as a method of identifying the order and cannot be used as shipping AWB.
c) REFUND
- Please allow 1–2 working days after your returned parcel has been delivered for our warehouse team to inspect the returned item(s). Once the inspection has been successfully completed, the refund will be initiated.
- The refund will be processed using the same payment method used for the original purchase.
- The refund will be completed within a maximum of 15 working days from the date the refund is initiated. We kindly ask that you check your bank statement for the refund transaction.
- Shipping charges are non-refundable.
Exchanges
In-Store Exchanges
- Online purchases cannot be exchanged through our website.
- If you wish to exchange an item, you may do so at any eligible Sacoor store, subject to stock availability and store policy.
New Arrivals / Current Collection
Exchange is accepted at all Sacoor Brothers boutiques:
- Pavilion Kuala Lumpur
- Suria KLCC
- The Gardens Mall
- Bangsar Village
- The Exchange TRX
- Gurney Plaza (Penang)
- Queensbay Mall (Penang)
- Imago Shopping Mall (Sabah)
Special Deals Collection
Exchange is accepted only at Sacoor Outlet stores:
- Mitsui Outlet Park KLIA
- Genting Highlands Premium Outlets
- Johor Premium Outlets
- Freeport A'Famosa Outlet (Melaka)
- Design Village Outlet Mall (Penang)
Online Exchanges
- Online exchanges are generally not available. However, in exceptional circumstances, we may arrange an online exchange at our sole discretion.
Black Friday Return & Exchange Policy
- Kindly contact our Customer Care for further information.
Get in Touch
For any questions or assistance, our Help Center is at your service:
Telephone: +60321100335
Email: customercare@my.sacoor.com
