At Sacoor, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange process. Our goal is to make your shopping experience as enjoyable and worry-free as possible. Please review our return and exchange policy below to understand how we can assist you with any issues related to your purchase.
For the moment, all returns (in-store or via courier) are free for one time. Please refer to the details below.
1) Returns for Home Delivery Orders
All online orders delivered to your address are eligible for return.
- Return requests must be submitted and completed within 30 days from the date your order was delivered.
- All returned items are subject to inspection upon receipt.
- Items must be in their original condition:
◈ Unworn
◈ Unwashed
◈ Unaltered
◈ With all original tags and labels attached
Refunds
Once the returned item passes our inspection, a refund will be processed using the original payment method.
2) Returns for Click & Collect Orders
All Click & Collect orders are eligible for return.
Return Conditions
- Returns must be made in-store, except at Sacoor One and Sacoor Blue locations.
- Returns must be completed within 30 days from the date the order was collected.
- All returned items are subject to inspection upon receipt.
- Items must be in their original condition:
◈ Unworn
◈ Unwashed
◈ Unaltered
◈ With all original tags and labels attached
Refunds
Once the returned item passes our inspection, a refund will be processed using the original payment method.
3) How to fill out the return form
a) COMPLETE THE ONLINE RETURN FORM
- Access Sacoorbrothers.com and Login.
- Select the “my account” option in the top right corner of the website and click on orders.
- Below you will have the return option.
- Choose the item(s) you want to return and select the reason for the return.
- If you made the purchase as a visitor, you could access the order through the “view order details” button present in the order confirmation email.
b) PUT THE ITEM IN THE BOX
- Use the original packaging where you received the order or another cardboard box, as long as it is not damaged.
- Close the box and seal it with tape.
- Ensure that the box does not contain any labels, stickers or other materials from previous shipments.
- On the Return Slip provided, you can find the address where the items must be returned
- Return shipping is the responsibility of the Customer.
- You must ensure that the Return Slip is inside the packaging.
- This slip only serves as a method of identifying the order and cannot be used as shipping AWB.
c) REFUND
- After receiving and analysing the product, we will send you a return notice by email, confirming receipt of the order.
- The refund of the amount paid will always be made using the same payment method used for the purchase.
- For return with amount above RM1,000.00/SGD300.00, the refund methos will be via wired bank transfer (Giro), we will contact you to obtain your banking details for the purpose of refund and being completed within a maximum period of 15 working days after the request.
- Returns made at a Sacoor Brothers store will be made within a maximum period of 15 working days after the request, via bank transfer (Giro).
- The amount paid for shipping is non-refundable.
Exchanges
In-Store Exchanges
- Online purchases cannot be exchanged through our website.
- If you wish to exchange an item, you may do so at any eligible Sacoor store, subject to stock availability and store policy.
Online Exchanges
- Online exchanges are generally not available. However, in exceptional circumstances, we may arrange an online exchange at our sole discretion.
Black Friday Return & Exchange Policy
- Kindly contact our Customer Care for further information.
Get in Touch
For any questions or assistance, our Help Center is at your service:
Telephone: +60321100335
Email: customercare@my.sacoor.com
