For any queries regarding SacoorBrothers.com do not hesitate in contacting the Customer Care service:

Telephone/WhatsApp: +60321100335

The Customer Care service is available Monday to Friday from 9 am to 1 pm and from 2 pm-5 pm (GMT).

Yes, but if there is a difference between the prices shown online and those on the items’ labels in-store, the correct price is always the one shown on the receipt.

You have to be over 18 and provide a home address in Malaysia & Singapore, for shipping and billing purposes. The items are kept in the shopping basket for 24 hours, but this does not guarantee a reservation. Once you finish choosing the items that you want to buy, click on “Shopping basket” to place the order. You will be shown the price and availability. You will still be able to make changes to your order at this stage. Once you are happy with your order, place it. After you place the order you will receive a confirmation email. You will receive another email once your order has been dispatched which will include a tracking number that will allow you to check the delivery status.

A Wishlist is a tool that allows registered users to mark as favorites the products that they wish to buy. This way these products will always be highlighted. To add a new item to the list you have to, after choosing the color and size, click on the heart symbol which you can find at the bottom of the product page.

We remind you that adding an item to the Wishlist does not mean it has been reserved as the available stock for the selected color and size will continue to be available for sale on the online store and may become unavailable. We remind you that the information regarding the availability of any items is shown online.

The Tailoring Service is free for Customers who are members of Sacoor Club.

Customers who make purchases online (except the items of "Special Deals" and "Sacoor Outlet") can benefit from our Tailoring Service in-store at any of the Sacoor Brothers locations.

Item purchased under "Special Deals" / "Sacoor Outlet" category are NOT ENTITLED for tailoring.

*Special Deals/Sacoor Outlet: These products offers more than 70% off from the retail price.

For Customers Residing in Malaysia:
Self-register online: Visit my.sacoorbrothers.com to create your account. Click on the "Profile" icon located at the top right of the main page and click "Register"

For All Customers:
In-store registration: You can also register as a member at any physical Sacoor Brothers store.

Logging In After In-store Registration
If you registered as a member at a store, follow these steps to log in online for the first time:
1. Go to the registration page.
2. Fill in all required details, ensuring they match the information you provided in-store (Name, Email Address, Phone Number, and Date of Birth).
3. Create your own password.
4. Submit the details and verify your account via the email notification.
5. Once verified, you can start shopping online.

Yes, the process is free and the membership is for a lifetime.

Yes, points are accumulated with every purchase made under your account.

If you cannot remember your password you can reset it on the Login tab. You will receive an email with instructions for setting a new password.

You can access to view your account details by logging into your account. At the moment, you cannot edit your details directly in your account. However, you can contact us directly if you need to update your details.

Yes, you can check your past orders within your customer page.

All of the data that you provide is stored on our systems in a safe manner to avoid you having to re-enter them and making it easier for you to make further purchases.

Sacoor Marketing Communication refers to the various methods and channels Sacoor uses to communicate with its customers and audience. This includes email newsletters, social media updates, SMS notifications, promotional offers, and other forms of digital and traditional marketing aimed at keeping customers informed about products, services, events, and special offers.

Yes, once you enable Sacoor Marketing Communication, you will start receiving various marketing communications from Sacoor via SMS and email, including promotional offers, updates, and birthday notifications.

Follow these steps to enable Sacoor Marketing Communication:

1. Log in to your Sacoor account.
2. Navigate to your account settings or preferences.
3. Look for the section related to communication preferences or marketing communication.
4. Enable the option for Sacoor Marketing Communication.
5. Save your changes.

Yes. By subscribing to our Newsletter you will receive the latest information about Sacoor Brothers.

On your account, you can easily opt out of the subscription. Provide the required information and save the changes you made.

If you are not receiving SMS notifications for your birthday, it is likely because you have not enabled Sacoor Marketing Communication.

We are sad to hear that you want to leave us. To disable or terminate your account, please contact us directly via email at customercare@my.sacoor.com for further assistance.

Choose the collection (Women’s, Men’s, or Kids) and the type of item.
View the item(s) that you like.
Click on the image of the item to zoom in/out and to see more detailed information. Choose an item and add it to your basket. You can then choose between “continue shopping” or proceed to checkout.
If you want to proceed with placing the order you do so by signing up.
Choose the delivery method.
Choose the payment method.
Confirm your order.
You will receive a confirmation email about your order.

Yes, you can check the status of your order at any point by accessing your customer page. To ask us about the delivery of a parcel, please contact our Customer Care service via:
Email: customercare@my.sacoor.com

Yes. Before proceeding with the order you can remove any items that you do not want from your basket.

Yes, you can make changes to your order before you place it.

For any questions regarding this subject please contact our Customer Care service via:
Email: customercare@my.sacoor.com

The sizes that are not available will appear in a grey shade and will be unavailable for selection. When an item is out of stock, it will be removed from our website.

Yes, except where items have been manufactured using artisanal methods (brushing, waxing, distressing, etc.) in which some differences from an item to item may occur.

In the unlikely event that you receive an item that you did not order, you can return it or exchange it (at Sacoor Brothers or Sacoor Kids stores only) as long as it has not been worn. For further information, please refer to our exchanges and returns policies. You can also contact our Customer Care team with any further questions.

To best find out your size, there is a link with our Size Guide on every product page.

Add the items that you want onto your Wishlist so you know which ones they are.
Log in or create an account if you want to access it from any device.

No. Adding items to your shopping basket does not guarantee its reservation or availability. There are items in high demand which can sell out before you place your order, even though they were available when you added them to your basket.

You will receive an email notification with the order number and details of your order. The email will be sent to the email address that you used to submit your order.

Regrettably, we do not offer gift wrapping at the moment.

Regrettably, we do not offer curated messages for orders placed.

There's no minimum amount to spend. However, orders with a value above RM500 can enjoy free shipping.

Orders must be placed through our official website.

Unfortunately, customers living outside of Malaysia & Singapore will not be able to place an order.

Unfortunately, you can't. Only addresses within Malaysia & Singapore are acceptable.

Orders placed between Monday and Thursday will be processed on the next working day. For example, if you place your order on a Tuesday, it will be processed on Wednesday.

Orders placed on Friday, Saturday, or Sunday will be processed on the following working days. For example, an order placed on Friday will be processed on Monday, while an order placed on Sunday will also be processed on Monday.

Orders placed on public holidays will be processed on the following working days. For example, if a public holiday falls on a Wednesday and you place your order that day, it will be processed on Thursday, assuming Thursday is not also a public holiday.

Currently, all orders are processed according to our standard processing schedule. We do not offer expedited processing services.

Generally, all orders are processed according to the outlined schedule. However, in exceptional circumstances such as severe weather conditions, significant system outages, or other unforeseen events, there may be delays. We will notify you if such situations arise.

Your order might be delayed if we find that the item(s) in your order are not fit to be shipped due to damage.

If we encounter damaged items in your order, we will communicate with you via email within 48 hours after the order is placed to advise you on the available solutions.

Yes, high order volume, especially during special sales periods like Black Friday or Christmas Sales, might cause delays.

During warehouse stock take event will also caused delays.

However, the delay is expected to be no more than 48 hours from the date you placed your order.

While we strive to minimize delays during special sales periods, we do not offer specific compensation for delays that occur due to high order volumes within the expected 48-hour timeframe.

All orders are carefully packed in our eco-friendly box with high-grade recyclable material.

In our mission towards sustainability, shopping bags are not included in any order placed. However, you may request within 24 hours after an order has been placed by contacting our Customer Care team at customercare@my.sacoor.com

To place an online order, you must reside in Malaysia or Singapore. Only residents of these two countries are eligible to make purchases.

We offer two types of delivery:
- Via courier
- Click & Collect (self-collect at the store)

The delivery times depend on the type of delivery method chosen.

 You can refer to Orders & Shipping to know more about deliveries.
 

Deliveries are carried out between 9 am and 6 pm. someone will need to be at the specified address to receive the package. During sales periods, delivery can take longer than usual. Our warehouse is closed during public holidays.

You will receive an email confirmation of your order once it has been placed. If you do not receive it, please contact Customer Care service.

No, for the time being.

As soon as we start packing your order we will send you an email with details about delivery and a hyperlink through which you will be able to track your order. You can also track your parcel via your “My Account” after logging in to sacoorborthers.com

If you chose in-store delivery you can check when it is available for collection in your delivery status. You have 15 days to collect your item.

You will have to collect your order within 15 days, after which time your order will be sent back to our warehouse and your order will be canceled.

Yes, there are a few circumstances that may lead to potential delays in the delivery of your order. These include:

Peak Season Sales: During peak sales periods, such as holiday seasons or special promotions, the high volume of orders may take extra time for our fulfillment team to process. We will do our best to fulfill your order as soon as possible.

Warehouse Stock Count Events: Occasionally, we conduct stock count events in our warehouse. During these times, processing work might be temporarily halted to allow for the accurate counting of stock. If this affects your order, we will notify you of the delay.

Uncontrollable Issues: Natural disasters, carrier hub or depot sorting issues, and other unforeseen events beyond our control may lead to delivery area closures and delays. Natural disasters, carrier hub or depot sorting issues, and other unforeseen events beyond our control may lead to delivery area closures and delays.

If you need your order urgently, please contact our customer service team. We will check with the relevant team for any possibility to expedite your order and update you via email.

If there are any delays affecting your order, we will notify you via email or through the contact information you provided during checkout.

For more information please visit Returns & Exchanges

Please feel free to contact us for any further assistance:

Telephone: +60321100335
Email: customercare@my.sacoor.com

After approving and issuing your refund (the estimated time varies depending on your bank), you will receive a confirmation email indicating that your refund will be in your account shortly after.
If you returned an item in-store the refund will be issued within 15 working days by bank transfer.

Sacoor Brothers only sell items that are in perfect condition so, in the event that you receive a damaged item please contact the Customer Care service.

No. Returns are free of charge.

Depending on the return method, Following are the mode available for refunds:

In-Store Return: Wired Bank Transfer (Giro)
Post/Courier Return: Original payment mode

For online purchases, the refund request must be submitted within 30 days from the date of order received. Failure to adhere to this time frame may result in the rejection of your refund request.

To initiate a refund for your online purchase, please refer to Return & Refund page

The refund will be credited to your bank account within 15 working days, following the bank calendar. To ensure timely processing, please provide accurate bank details, including:

Bank Name
Bank Account Number
Name as per Bank Account

These information is mandatory. Providing accurate information will help avoid any delays in processing your refund.

Please note that shipping fees applied to orders in MY (Malaysia) and SG (Singapore) are non-refundable.

We've made the exchange process as convenient as possible for our online shoppers. You can exchange your purchased items at any of our Sacoor Brothers and Sacoor Outlet locations, depending on the item's collection:

Sacoor Brothers Items: Exchange your Sacoor Brothers items hassle-free at any Sacoor Brothers boutique.

Special Deals Items: For items purchased under our Special Deals collection, you can exchange them at any Sacoor Outlet store.

Exchanges are accepted within 30 days after the purchase and after receiving the original item.

Regrettably, we do not offer exchange services via mail or post. To ensure a smooth and satisfactory exchange experience, we conduct all exchanges exclusively in our physical stores. We believe this approach allows us to provide personalized assistance and immediate solutions to meet your needs. We appreciate your understanding and encourage you to visit us at any of our locations for your exchange requests.

Exchanges for online purchases are limited to changes in size or color of the same model and value. Unfortunately, exchanging for a different item or model is not possible. We appreciate your understanding.

No, exchanges for online purchases are not accepted at Sacoor BLUE and Sacoor ONE stores. Please visit our designated Sacoor Brothers or Sacoor Outlet locations for exchanges.

No, you do not need to submit the online return form for exchanges. Simply bring the garment to the designated store to complete the exchange process.

We accept the following payment methods: online banking/credit/debit card/Touchngo Ewallet/Ali Pay

Yes, all data provided is encrypted with an SSL protocol. For payment with a credit or debit card, you will need to provide the CVV (Card Verification Value)number, a code displayed on the back of your card that is used as a safety measure for all electronic transactions.

Your card can be declined for the following reasons:

- It might be out of date. Please check the “end date” on your card.
- The card might have reached the maximum spending limit. Please check with your bank whether you have exceeded your spending limit.
- The details provided are incorrect. Please check if you provided the correct details in all mandatory fields.

Yes, we are able to provide this, simply write this information on the billing address box.

A gift receipt allows you to send someone a parcel without disclosing the amount paid. You can also add a personalised message.

At checkout, you can select the "Include gift invoice" within the "About you" section. If you need more than one gift invoice, please contact the Customer Care team.

Yes, at checkout you can write a short message which will be printed and included in the package.

The return of the item must be carried out by the person who bought it. In this instance, to return an item the person who received the present must get in touch with who bought it, so they can proceed with the return according to the relevant terms and conditions.
The person who received the present can also return or exchange the item in-store at any of our Sacoor Brothers locations.

No, we do not provide specific gift wrapping. Orders are wrapped using our customized tissue wrapping paper in a standard wrapping style (non-gift wrapping) and may not be suitable for gifting purposes.

No, we currently do not offer specific gift wrapping styles.

No, we do not provide customized messages or notes at the moment.

No, there is no option to add a personalized note to your order at this time.

While we do not offer these services at the moment, we are always looking to improve our customer experience. Please check back with us for any future updates.

You can buy a Gift Card at any of our stores (including the Online store E-Gift Card) except Outlets and Sacoor One.

You can use a Gift Card at any of our stores or online at sacoorbrothers.com. You can spend it on one or more purchases. After you spend the full amount on it, the card will become inactive. Top-ups are not available.

Gift Cards cannot be returned or exchanged.

The Sacoor Club is the loyalty program of Sacoor Brothers, Sacoor Outlet, Sacoor Kids and Sacoor One, launched in 1991. The membership program provides access to unique advantages in all participating stores worldwide. Whether in the UAE, Malaysia or Indonesia, we will always recognize your membership with corresponding benefits.
Our loyalty program is free to join and is designed to make your shopping experience with us even more pleasurable. Membership gives you the chance to earn Tier Points with Sacoor Brothers and all participating boutiques and also enhances your shopping experience with services that make every visit to our stores more rewarding.

To become a Sacoor Club member please visit our website – www.sacoorbrothers.com – and signup to create your account and join the Sacoor Club by accepting the terms and conditions. Alternatively, any of our staff members in any of our stores will be able to assist you with this. When you join online, your account is activated automatically as soon as you complete the enrollment process.

The Sacoor Club card is a card-free program. As a member, you can identify yourself in any of our participating stores or by presenting your phone number and personal identification card (with a valid picture) to collect Points and redeem your benefits. Some examples of this include your personal ID card, passport or driving license.

The Sacoor Club allows you to win Points with every purchase you make in all our participating stores. The more Points you earn, the more benefits you can enjoy.The Points in the Sacoor Club program, are valued in the following way:

• Tier Points are collected when you purchase from Sacoor Brothers and help you reach the next tier of membership to enter a wider world of benefits.

Earning Points quickly is naturally one of the things our Customers really care about. Every purchase at Sacoor Brothers provides you with Points, even special offers.

An easy-to-use, personalized My Account greets every Sacoor Club
member after login. It is straightforward to navigate and lets you see your total Points, recent online transactions and other useful information at a glance. Key alerts keep you up to date and it even shows you special offers related to your tier.

Every time you shop with Sacoor Brothers you earn Tier Points. They cannot be spent and are only used to build up your tier status from Silver to Gold and Platinum.
Your Tier Points are calculated using your ticket value only, net of all deductions and discounts.

Silver: 1 → 1999

Gold: 2000 → 5999

Platinum: 6000 → ∞

Sacoor Club members win a number of Tier Points equal to the value of the sale ticket, net of all deductions and discounts. This means that if your total sale ticket indicates 100.00 monetary units you will win 100 Tier Points.

Tier Points are credited to your account immediately after you have made a purchase.

 No. Your Sacoor Club membership is personal and you must identify yourself at our stores to gain Points on your purchases. This is our procedure to guarantee that your account is protected and that you are safely entitled to your membership benefits.

Yes, you do. We offer Points on all fares, which applies to Tier Points.

The Sacoor Club has three membership tiers. They are Silver, Gold and Platinum. Each new Tier brings you inviting benefits that get even better as you move up tiers, so you can look forward to advantages such as free home delivery.

The number of Tier Points you have to accumulate to reach Gold and Platinum status vary depending on the country where you are registered. You may find this information online.

The amount of Tier Points you earn from a purchase matches the amount of the sale ticket that you pay.

Your Tier Points are valid up to 12 months from the date your earning activity is completed. Your Tier Points will be removed from your account at the end of the month, one year from when they were earned.

Your Silver, Gold or Platinum Tier status is valid for a maximum of 12 months from the date you are granted such status up to your annual Tier Review Date. However, if at any point during such period you have accumulated enough Tier Points to qualify for a Tier upgrade, you will be upgraded before then.

Your Tier Review Date takes place on the last day of the month, 12 months after you have been granted your Tier status.

Your Tier Review Date takes place on the last day of the month, 12 months after you have been granted your Tier status. Points accumulated are valid for a period of one year. The card is renewed every year, and the status is according to the total of points each year.

There are lots of things to look forward to in every tier, from discounts to our suit care benefit.
• Silver Sacoor Club members are entitled to:
- Sacoor Club 10% discount
- Happy Days
- Birthday Discount 
- Tailoring Services
- Special Promotion

• Gold Sacoor Club members are entitled to:
- Sacoor Club 20% discount
- Happy Days
- Birthday Gift and Discount 
- Tailoring Services
- Special Promotions
- Sacoor Atelier
- Free home delivery (only available in certain locations)
- Free suit care (only available in certain locations)
- Event Invitations
- Early Reservations for Special Sales
- Partnerships

• Platinum Sacoor Club members are entitled:
- Sacoor Club 30% discount
- Happy Days
- Birthday Gift and Discount 
- Tailoring Services
- Special Promotions
- Sacoor Atelier
- Free home delivery (only available in certain locations)
- Free suit care (only available in certain locations)
- Event Invitations
- Early Reservations for Special Sales
- Partnerships

Click here for more details on our Loyalty Program

Eligible Sacoor Club members must have reached the age of majority in the country where they enrol for the Sacoor Club.

If you are a Silver, Gold or Platinum member, you are entitled to use a corresponding discount:
• Silver Sacoor Club member: 10% discount
• Gold Sacoor Club member: 20% discount
• Platinum Sacoor Club member: 30% discount

Your Sacoor Club discount is not combinable with existing offers, promotions or discounts.

Birthday Discount is extra 10% for all Tier Levels. There is no limit for the number of items customers can buy during the 7 days, starting from the effective birthdate. Valid ID must be verified at the time of purchase.

Home Delivery allows Gold and Platinum Sacoor Club members to have their tailored garments delivered to their house or hotel within a 50 km range from the store they were bought (terms and conditions apply also for the online store). This benefit may only available in certain locations.

Suit Care allows Gold and Platinum Club members to bring their suits to any of our Sacoor Brothers store and we will save them for you while you are travelling. We will keep them for you for a period of up to 6 months. This benefit may only available in certain locations.

The Sacoor Club account is personal. Your family and friends will have to sign up for a new account if they wish to be part of the Sacoor Club.

If you need to change your name, birth date, residency or any other information you may do so by logging in to your Sacoor Club account.

No. You need to make a new registration at sacoorbrothers.com.

No. You can only have one Sacoor Club account at a time.

Assignment of a Happy Days ticket with a value of 50% of the amount paid on a purchase. This receipt is discounted on your next purchase with the same value or superior to twice the value of the receipt.

You can use it as follows:

- The discount of the Happy Days ticket has to be made on the retailer price;

- The use of the Happy Days ticket is not cumulative with the Sacoor Club card discount or other promotions /campaigns, except birthday discount and loyalty coupon;

- The Happy Days ticket can only be used in a purchase with equal value or twice superior;

- The Happy Days ticket has to be discounted in a single purchase (2 or more Happy Day tickets can be used in the same purchase - the rule remains: the final value paid must always be at least the sum of Happy Days tickets);

- The Happy Days ticket issued is equal to 50% of the value of the purchase that originates the Happy Days ticket (if it is the first purchase - means without using a Happy Days ticket - could have Sacoor Club discount or other);

- At the moment, Happy Days ticket only can be used in physical stores of the same brand the ticket was earned and not valid for online purchases;

- The value of the Happy Days ticket is always 50% of the amount actually paid on the purchase;

- The Happy Days ticket is not convertible into cash and cannot be returned under any other payment method (bank wire, ATM wire, check or other);

- In case of returning an item that has been purchased with a Happy Days ticket, you will only receive the amount actually paid and the system will issue a new Happy Days ticket of the same value as the one used in the sale that issue to coupon/return.