Shipping policy

SOUTHEAST ASIA (MALAYSIA & SINGAPORE) 

During sales period, the delivery process may take longer than our usual delivery time. We are working hard to get your order delivered to you as quickly as possible.

- Orders will not be processed during weekends nor during public holidays (Malaysia/Singapore).

- Deliveries will not be carried out during weekends nor during public holidays (Singapore/Malaysia/Selangor)

- Click & Collect: Kindly present the delivery code sent to your email upon collection. The code will be sent to you once the order has been delivered to the store.

Important Notice for Our Singapore-based Customers:

SGD15 (flat rate for all orders to Singapore)

 

Important Notice: GST Fee

1. For order(s) with value above SGD400, the Singapore Government will impose a GST fee. Please refer here: https://www.customs.gov.sg/businesses/importing-goods/import-procedures/importing-by-post-or-courier-service/

2. This fee is borne by the customer.

3. Our delivery partner Teleport, will send a notification via email to the customer regarding the GST fees.

4. Payment to be made by the customer directly to Teleport.

5. Rest assure, our customer care will contact the customer as well regarding the GST fees.

6. Shipping fee and GST fee are non-refundable. 

Home Delivery (Malaysia)

LOCATION COVERED AND DELIVERY PERIOD

Within Peninsula Malaysia:
3-5 working days*

Islands (Penang & Langkawi):
- 5-7 working days*

East Malaysia:
- 7-10 working days*

*These are average delivery duration based on carrier's daily schedule.

Please note that the orders may facing delays during certain circumstances:
- During Peak Sale periods (Black Friday/Christmas)
- In a course of natural disaster that may hindered our shipping partner to expedite the delivery process.
- Warehouse Stock Take Events

DELIVERY FEES

West Malaysia:
RM18 + 8% SST for orders below RM500
Free for orders above RM500

East Malaysia:
RM35 + 8% SST for orders below RM500
Free for orders above RM500

SHIPMENT TRACKING & NOTIFICATIONS

Shipping Notification:
 You will receive an email with a tracking link once your parcel has been shipped.

Track Your Order: You can track your order at any time using the following link: https://www.dhl.com/global-en/home.html

Click & Collect

Stores Available for Self-Pickup

Group A

- Sacoor Brothers Pavilion
- Sacoor Brothers KLCC
- Sacoor Outlet Mitsui
- Sacoor Brothers Imago KK Sabah

Group B
- Sacoor Brothers Bangsar Village 2
- Sacoor Brothers The Gardens
- Sacoor Brothers Gurney Plaza
- Sacoor Outlet Design Village
- Sacoor Outlet Johor Premium Outlet
- Sacoor Outlet Genting Highlands Premium Outlet

Group C
- Sacoor Brothers Lalaport BBCC
- Sacoor Brothers IOI City Mall Putrajaya
- Sacoor Outlet Freeport A'famosa Melaka

Click & Collect delivery timelines vary based on store zones:

Group A Stores:

Your order will typically arrive within 3-5 working days, starting from the day after the order is placed.

Group B Stores:
Expect delivery within 5-7 working days, beginning from the day after the order is placed.

Group C Stores:
Deliveries for these stores usually take 7-10 working days, starting from the day after the order is placed.

All Click & Collect orders are with free delivery and with no minimum order amount.